Verzendingsovereenkomst
At koyers, we strive to ensure that your products reach you in perfect condition and on time. Please review our delivery policy to understand how we handle the delivery of your purchases.
Delivery costs:
Free Shipping All orders
Sales tax
The tax is already included in the product price.
Order processing time:
Orders are typically processed within 0-1 business day of payment confirmation. Processing times may vary during peak or promotional periods, but we strive to ship your order promptly.
Delivery time for orders:
The estimated delivery time for standard delivery is 4 to 10 business days from order processing. Please note that delivery times may vary depending on your location and unforeseen circumstances such as weather delays or carrier issues.
Order processing time: 1 -2 days (Monday to Friday)
Order transit time: 4-10 days (Monday to Friday)
Delivery method: Standard Tracked Shipping
Order tracking:
After your order has been shipped, you will receive a shipping confirmation email containing the tracking number. You can track the status of your order by entering the tracking number on the tracking page of our website or via the courier's website.
Lost or damaged items:
If your item arrives damaged, please contact us within 24 hours of delivery with photographic evidence. We will work with you to resolve the issue quickly. If your package is lost in transit, please contact us as soon as possible. We will work with the courier to locate the package or send a replacement.
Order cancellation:
We may cancel the order if the products are not shipped.
Once they are in transit, we will not accept any cancellations. However, you can return the product. Please refer to our return and refund policy.
Change of address:
If you entered it by mistake or if you want to change the delivery address, in this case you have 12 hours. In this case, you must contact us as soon as possible.
Contact us:
If you have any questions or concerns regarding our delivery policy, do not hesitate to contact our customer service a support@koyerstore.com.
Contact Information:
Email: support@koyerstore.com
Support: (Monday – Friday: 9:00 – 17:00)